Items in Original Condition
You may refuse the item at the time of delivery by the courier or at the post office.
Conditions for Return:
Important: The cost of returning items in original condition is covered by the Buyer. Refund Process: The Store will issue a refund once the item is received and inspected. Shipping costs (if originally paid by the store) are non-refundable.
Please Note: Returns and exchanges are only available for Standard Jewelry Models. Custom or Personalized Orders are non-refundable and cannot be exchanged as they are created specifically for you. However, we always confirm all details and send photos of the finished piece before shipping.
Damaged or Incorrect Items
If you discover a defect or an item that does not match your order, we will resolve the issue as quickly as possible.
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Timeframe: Exchanges or returns are available within 14 days of receipt.
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Requirements: Original packaging must be preserved, and jewelry care instructions must have been followed.
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Costs: Shipping costs for damaged or incorrect items are covered by the Store.
