We want you to be completely satisfied with your purchase. If the item doesn't meet your expectations, you can use our return and exchange policy.

Standard Returns

You have the right to refuse the item at the time of delivery (at the post office or from a courier).

Return Conditions:

  • The item must show no signs of wear or use.

  • The original packaging must be preserved in its entirety.

  • Shipping Costs: Returns of items in good condition are paid for by the Customer.

Refund Process: The store refunds the amount paid for the item upon receipt and inspection, minus any shipping costs incurred by the store.

Please note — exchanges and returns are only possible for standard jewelry models. Custom orders are non-exchangeable and non-refundable as they are created specifically for you. However, before shipping, we always coordinate all details and send you photos of the finished product.

Faulty or Incorrect Items

If you encounter a defect or an error in your order, we will resolve it immediately.

  • Timeframe: Exchanges or returns are available within 14 days of purchase.

  • Requirement: Original packaging must be kept, and all care instructions must have been followed.

  • Shipping Costs: Returns for faulty items are covered by the Store.

How to Contact Us?

In case of any issues with your order:

  1. Message us on Instagram.

  2. Briefly describe the issue.

  3. Attach photos of the item.

We will do our best to find the best solution for you as quickly as possible!